Selected work
Customer outcomes, examined.
Four concise accounts of customer challenges, the decisions I made, and the measurable outcomes that followed. These summaries will be expanded with additional context and analysis.
01Retention + expansion
$240K → $280K ARRRebuilt confidence in a high-risk legal account
A complex enterprise legal customer needed stronger alignment between its business requirements and the platform.
Read case study ↗02Workflow transformation
80–100 hours → ~4 hoursTurned a multi-company approval bottleneck into a four-hour flow
Approvals across three acquired companies were taking 80–100 hours and limiting contract throughput.
Read case study ↗03Adoption + growth
4 → 60 weekly active usersRe-engaged an under-adopted customer
A customer had only four weekly active users and was not realizing the value of its investment.
Read case study ↗04Implementation recovery
50% account growthRecovered a complex content migration
A legacy Smart Content migration involving 15 templates of roughly 100 pages each had stalled adoption.
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