Case study 01 · Retention + expansion
Rebuilt confidence in a high-risk legal account
The challenge
What needed to change
A complex enterprise legal customer needed stronger alignment between its business requirements and the platform.
The approach
How I moved the work forward
Led General Counsel discovery and structured coordination across Product and Technical Account Management.
The outcome
What changed
Retained the footprint, added 60 licenses, and increased ARR from $240K to $280K.
Next iteration
This case study currently presents the verified summary of the engagement. Additional context, decision-making detail, and supporting analysis will be added as the portfolio develops.